At Rezero Clinic, we respect your privacy and comply with the Personal Information Protection Act, the Medical Service Act, and other relevant laws. This policy explains how we protect the personal information you share with us.

This policy applies to our website and all our medical and consultation services. We may update this policy if there are changes to laws or our internal guidelines.

Article 1. Information We Collect

We collect the following personal information to provide medical care, consultations, and other services.

Required details: Name, date of birth, gender, address, contact details (phone number, mobile number), and medical records

Optional details: Email address, treatments of interest, and records of service use

Sensitive information: Medical history, surgery and treatment records, test results, before-and-after photos, health status, and other clinical information required under the Medical Service Act

Payment details: Information needed for billing and payments, such as card issuer name and approval numbers

Visual records: CCTV footage collected within our facility for security and safety purposes

Automated details: IP address, cookies, visit history, connection logs, and device information

Website and social media bookings: User ID, connection logs, and device information

Article 2. How We Use Your Information

We use the information we collect for the following purposes.

Scheduling bookings, consultations, and delivering medical services

Providing treatments and procedures tailored to you

Managing care before and after your procedures, and improving the quality of our services

Verifying identity and preventing unauthorized use

Fulfilling legal obligations requested by regulatory authorities

Sending notifications and responding to your inquiries

Sharing news and marketing updates, only if you have consented

Article 3. Retaining and Using Your Information

Medical records: Kept for 10 years from your last treatment date, as required by the Medical Service Act

Booking and consultation records: Deleted immediately once the purpose is fulfilled

Marketing information: Kept and used until you choose to withdraw your consent

Article 4. Sharing Information with Third Parties

We do not share your personal information with outside parties, except in the following situations.

When requested by law enforcement or administrative authorities according to legal procedures

When necessary for health insurance reviews, billing, or under relevant laws

When you have given your consent in advance

Article 5. Consigning Personal Information

We may entrust your personal information to professional service providers to ensure smooth operations. When we do, we clearly specify the tasks and the providers, and we supervise them to ensure your information is handled securely according to relevant laws.

Article 6. How Information is Destroyed

We delete your personal information without delay once the retention period ends or the purpose is met.

Digital records: Permanently deleted using technical methods that prevent recovery

Paper documents: Shredded or incinerated

Article 7. Your Rights

You can request to view, correct, delete, or suspend the processing of your personal information at any time. However, this may be limited if we are required to retain the information under laws like the Medical Service Act.

Article 8. Safeguards for Your Information

We implement the following measures to protect and secure your personal information.

Limiting and managing access rights to personal information

Encrypting your personal information during storage and transmission

Operating security systems to protect against hacking and viruses

Providing regular privacy training for our staff

Maintaining physical security through access control and CCTV systems

Article 9. Privacy Officer

We have designated a Privacy Officer to help protect your personal information and address any questions or concerns you may have.

Privacy Officer: Tae-bong Son / Head Director

Phone: 010-8064-0416

Email: founder@rezeroclinic.com

Article 10. Duty to Notify

This privacy policy is effective from its implementation date. If any changes, additions, or deletions are made due to revisions in laws or internal guidelines, we will notify you through our website.

Announcement Date: [YYYY-MM-DD]

Implementation Date: [YYYY-MM-DD]